FAQs

Our comprehensive range of services is designed to provide you with a stress-free dental care experience. We offer personalized guidance on treatment plan guidance, appointment scheduling assistance, insurance coordination, advocacy, and access to educational resources and community support. Our basic membership includes community support, insurance tips, educational resources, and a complimentary 15-minute consultation. However, upgrading to our premium membership offers advanced insurance coordination, VIP treatment, exclusive educational resources, and complimentary wellness services. Our patient advocates will take care of appointment scheduling and insurance coordination for you, ensuring a seamless and hassle-free experience. Trust us to handle the details so that you can focus on your dental health.

A patient advocate is a professional who supports individuals in their healthcare journey. In dental care, they provide personalized assistance with appointment scheduling, insurance coordination, and treatment guidance. They help patients understand treatment options, navigate insurance claims, and access emergency care. A patient advocate has in-depth knowledge of dental procedures, insurance policies, and treatment options, making them a valuable asset. They handle administrative tasks, reducing stress and confusion associated with dental care. With a patient advocate, patients can navigate dental care with confidence.

Our patient advocate program offers two membership tiers to cater to your individual preferences and requirements - a basic membership and a premium membership with exclusive features. The basic membership is free, while the premium membership comes at a competitive rate. We accept various payment methods to ensure a hassle-free payment process. Choose the membership tier that best aligns with your needs and priorities, and experience exceptional services tailored to you.

Patient advocates are skilled professionals with hands-on experience in various aspects of dental care. They have worked extensively in dental offices, gaining firsthand experience in clinical procedures, administrative tasks, insurance coordination, billing, and treatment coordination. They undergo rigorous training on patient advocacy principles, communication skills, dental terminology, insurance coordination, and ethical guidelines. This equips them to provide tailored support and guidance to clients with professionalism and empathy.

Navigating dental insurance can be overwhelming, but our patient advocates simplify the process for you by reviewing your policy, understanding your coverage, and helping you make informed decisions. We handle all aspects of insurance coordination, maximizing your benefits and minimizing expenses. Using our service will not affect your coverage or premiums. We work with various insurance companies and plans, ensuring you receive the maximum benefits available to you.

Scheduling an appointment with a dentist has never been easier! Contact one of our patient advocates right away, and we'll handle everything else. We'll work with you to find a convenient time and place for your appointment, coordinate with the dental office and send you appointment reminders. Our team will ensure that you receive prompt and personalized care from a trusted dental provider. If you need help understanding your treatment options, our patient advocates are here to provide expert guidance and support. And in case of a dental emergency, don't hesitate to contact us immediately! We're available to assist you and will prioritize your urgent needs. Please note that this benefit is exclusively for our premium members.

We offer a supportive community forum for members to connect, share experiences, and find encouragement on their dental care journey. You can join our forum to connect with fellow members, dental professionals, and patient advocates for ongoing support and guidance. Our patient advocates are available to assist you at every stage of your dental care journey, providing personalized guidance, advocacy, and support.

Cancellation Policy: You have the flexibility to cancel your membership at any time, for any reason and without any penalty. Contact us and we will assist you with the prompt and efficient cancellation process.

Refund Policy: We are committed to providing the highest quality of service and support to our members. While we do not offer refunds for membership fees, we will work with you to address your concerns and find a satisfactory solution.

Penalties for Cancelling: We believe in providing our members with complete autonomy and flexibility in managing their membership. Therefore, there are no penalties for cancelling your membership.

We strictly adhere to HIPAA guidelines and employ robust security measures to safeguard your PHI against unauthorized access, use, or disclosure. Access to your medical records and dental history is restricted to authorized personnel who require it to assist you effectively. Our patient advocates are bound by confidentiality agreements and trained to handle PHI with utmost care and professionalism.

If you have any further questions or concerns, rest assured that an advocate is readily available to assist you. You can contact us via phone, email, or online contact form, and we'll provide you with prompt and personalized assistance. Our operating hours are from 6:00am to 8:00pm PST, and we strive to respond to all inquiries within 1-24hrs, depending on demand. So don't hesitate to reach out to us using the communication method that works best for you - we're here to ensure you receive the support you need.